Shipping & Delivery
We carefully prepare every tree for its journey from our South Carolina nursery to your door. Find important information about shipping, delivery, local pickup, and what to expect when your order arrives.
Shipping Your Tree
Every tree is carefully prepared and packed at our South Carolina nursery to help protect it throughout its journey. We ship throughout the contiguous United States and take care to package each tree with its size, shape, and condition in mind. Once your order ships, tracking information will be provided so you can follow your tree on its way to you.
Online orders are limited to 15 trees per order. If you would like to purchase more than 15 trees, please contact us and we'll be happy to help with a larger order.
When Your Order Arrives
We recommend unpacking your tree as soon as possible after delivery. Carefully remove all packing materials and inspect the tree, container, and soil after its journey. Some shifting of soil, minor leaf loss, or changes in foliage can occur during shipping and may be normal for a living plant. Check the soil moisture and water thoroughly if it feels dry, allowing excess water to drain freely. Place your tree in a protected location while it adjusts before planting or repotting.
Damaged or Problem Orders
We want your tree to arrive safely and in good condition. If your order arrives damaged or you believe there is a problem with your tree, please contact us within 48 hours of delivery. Include your order number along with clear photos of the tree and any damages, container, packaging, and any areas of concern so we can evaluate what happened.
Because trees are living plants, some minor leaf loss, cosmetic foliage damage, soil movement, or small changes in appearance can occur during shipping and do not necessarily indicate an unhealthy tree. Deciduous trees may also arrive partially or fully dormant depending on the time of year.
If a tree is significantly damaged or lost during transit, we'll review the circumstances and work with you on an appropriate resolution. Please keep the tree and its original packaging until we've had an opportunity to review your claim, as additional photos or information may be requested.
Local Pickup
Local pickup is available for customers in the South Carolina area. Select Local Pickup at checkout when available, and we'll contact you when your order is ready with the information needed to arrange pickup.
Please wait until you receive confirmation that your order is ready before arriving. Parker Ranch is an online nursery and operates by appointment only.
Shipping Area & Restrictions
Parker Ranch currently ships trees throughout the contiguous United States. Shipping availability may vary based on destination, seasonal conditions, and any state or local regulations that apply to live plant material.
Certain destinations may have additional agricultural requirements or restrictions. If we're unable to ship an order to your location, we'll contact you as soon as possible to discuss your options.
Cancelled Orders
Orders may be cancelled within 24 hours of purchase at no charge. Cancellations requested more than 24 hours after an order is placed, but before shipment, are subject to a 10% cancellation fee. Once an order has shipped, it can no longer be cancelled.
When Will My Order Ship?
We typically ship orders once a week on Mondays throughout the year. Orders placed after our Monday shipment has been prepared will generally ship the following Monday.
Because we're shipping living plants, shipment timing may occasionally be adjusted due to weather, holidays, or carrier schedules to help minimize unnecessary time in transit. Once your order has been prepared for shipping, you'll receive tracking information so you can follow your tree on its way to you.
Questions About Your Order?
We're happy to help. If you have questions about shipping, local pickup, an existing order, or anything else before placing your order, reach out and we'll be glad to help.