Refund policy

Refund Policy

Live Plants

Because our trees are living plants, all sales are generally considered final once an order has shipped. We do not accept returns or exchanges due to a change of mind, incorrect size selection, or other customer preference after shipment.

Damaged or Problem Orders

We want your tree to arrive safely and in good condition. If your order arrives significantly damaged or you believe there is a problem with your tree, please contact us within 48 hours of delivery.

Please include your order number and clear photos of the tree, container, packaging, and any areas of concern. Keep the tree and its original packaging until we have reviewed your claim, as additional photos or information may be requested.

Because trees are living plants, minor leaf loss, cosmetic foliage damage, soil movement, or seasonal changes in appearance can occur during shipping and do not necessarily indicate an unhealthy tree. Deciduous trees may also arrive partially or fully dormant depending on the time of year.

If we determine that a tree was significantly damaged or lost during transit, Parker Ranch will work with you to provide an appropriate resolution, which may include a replacement or refund depending on the circumstances and availability.

Order Cancellations

Orders may be cancelled within 24 hours of purchase at no charge.

Cancellations requested more than 24 hours after an order is placed, but before shipment, are subject to a 10% cancellation fee to help cover payment processing, administrative costs, and inventory adjustments associated with the order.

Once an order has shipped, it can no longer be cancelled.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error in your shipping information.

Once an order has been shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.

Refunds

Approved refunds will be issued to the original payment method. Please allow time for your bank or credit card provider to process and post the refund after it has been issued.

Questions

If you have questions about an order, cancellation, or refund, please contact us through our Contact Us page.